Document verification status

You can check your verification status from the banner at the top of your Personal Area (PA). If your documents are rejected, you can find a detailed explanation.

An email is sent once your verification documents, proof of identity (POI) and/or proof of address (POA) are submitted and again when they have been reviewed (approved or rejected).
Read more on verification document requirements for examples of rejected and accepted documents.

Here are some verification statuses that may be displayed and what they mean.

No verification steps were completed
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This status is displayed if you have not started the verification process. Click Complete profile to proceed.
One or a few steps of verification completed
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This status is displayed after verifying your phone number, email address, and personal information, and completing the economic profile. Please proceed to upload your POI and POA documents.
POI submitted or approved
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After your POI has been submitted and approved, please proceed to upload your POA documents.
POI rejected
Temporary rejection: The uploaded documents were rejected because they did not meet the requirements. Please upload your documents again.
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Final rejection: After ten failed attempts, you can no longer upload documents. Please contact support to proceed.
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POI approved, and POA rejected
Temporary rejection: The uploaded documents were rejected because they did not meet the requirements. Please upload your documents again.
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Final rejection: After ten failed attempts, you can no longer upload documents. Please contact support to proceed.
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Verified user
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This status is displayed after you have fully verified your profile.