How to verify your Lumiex account

Verifying your Lumiex account ensures that only you can access it, and also lifts deposit limitations.

To verify your account on Lumiex Trade, head to Lumiex Trade: Account verification.
First, log in to yourPersonal Area (PA) and click “Complete Profile” on the top banner to begin.

The verification process, document requirements, and account limitations may differ depending on your registered region.
Verify your email
Enter your email address and click Send me a code.
A 6-digit code will be sent to the email address entered.
Enter the code and click Continue.
Note: For new registrations, after verifying your email, your security type is automatically set to push notifications.
Verify your phone number
Enter your phone number.
Select whether you want to receive a code via SMS or phone. Click Continue.
Enter the 6-digit code and click Continue.
Enter your personal information
Fill in your details that match the information shown on your verification documents, including:
First name
Last name
Date of birth
Address
Gender
Click Continue.
Complete your economic profile
This section includes answering a few basic questions about your source of income, the industry of your profession, and your trading experience. Once done, click Continue.

Verify your identity and address
Select the country of issue of your Proof of Identity and select the respective document type.
Upload the document according to the verified document requirements.
Click Confirm and Proceed.
Next, upload the document according to the verified document requirements for Proof of Address.
Click Upload Proof of Address, then Next to proceed.
Once these documents are submitted, verification may take up to 24 hours to complete. If your verification documents have been rejected, you can start the process again from the identity verification step. You can check your current verification status by logging into your PA and navigating to the Profile tab in your Settings.

KRA certificates are acceptable as Proof of Address (POA) documents for clients in Kenya.
Common questions
What if I only submit the proof of identity (POI) during verification and then reach a deposit limit?

In some countries, only a single POI document needs to be submitted at first. Once a specific amount has been deposited into that Lumiex account, a unique proof of address (POA) document becomes required to lift the deposit limit on unverified accounts. Visit the Deposit area and click Verify profile to submit a unique POA document to lift the deposit limit.

Can I skip some verification steps?

You may choose to temporarily skip certain verification steps, such as verifying your email, phone number, or adding personal information. However, these will still be required later when verifying your Proof of Identity (POI), Proof of Address (POA), or when making a deposit. Skipping these steps may also result in account limitations.