Official communication channels

Note our official communication methods to protect your Lumiex account from unauthorized access:

Email: Emails sent from an @lumiex.com address, such as support@lumiex.com.
MetaTrader: Messages sent through MetaTrader’s internal mailbox.
Phone: Calls made using the official number listed in your Personal Area under the Support section.
Live Chat: Sessions with a member of our support team in Live Chat.
We do not use the following platforms for support team communication:

ICQ
Yahoo Messenger
WeChat
Telegram
Facebook Messenger
Signal
Instagram
QQ, etc.
TikTok
This list may not include all platforms, so get in touch with support before engaging with unknown messages if you are unsure, especially those containing suspicious links.

Any email sent from a domain other than @lumiex.com is not an official communication from Lumiex, even if it includes the word ‘Lumiex.’ If you receive an email from a suspicious address, please email support@lumiex.com with information about this immediately.

Please visit the support hub and create a ticket if you suspect you’ve fallen victim to fraudulent activity.